About Us

Impact Consultancy and Research represents the formalisation of an established working partnership between Claire Carter of Jigsaw Consultancy and Sarah Fishbourne. Collectively we have over thirty years of working in the third sector and of working collaboratively with public and private sector partners.

Sarah Fishbourne

Most of Sarah’s professional career has been spent supporting the voluntary and community and public sectors. Sarah’s career began within the field of community development and from this grew a strong commitment to working with communities to ensure that they are involved and engaged in shaping decisions that affect their lives. In 2004 Sarah completed an MsC in Policy Research, following which she worked at a national level for Urban Forum and ACRE (Action with Communities in Rural Communities) and later Community First in Herefordshire and Worcestershire, to help shape policy affecting communities. Throughout this time Sarah worked at a senior level in VCS organisations and acquired essential management skills.

In 2007, Sarah began a freelance career and quickly formed a working partnership with Claire, which later became known as Impact Consultancy and Research. Sarah brings a combination of skills to the partnership; research and analysis, policy development and facilitation. These skills are combined with extensive knowledge of the voluntary and community sector and a continued commitment to helping people and communities identify and achieve their goals, and to be equal partners in the policy shaping process.

Claire Carter

Claire ventured into the world of consultancy in 2006 following a successful career working for the Arts Council (West Midlands) before moving to Shropshire to take up the role of Community and Rural Development Manager at Shropshire Community Council. Within this senior management role she was responsible for a team of Community Development workers and oversaw the strategic development of various work programmes such as community-led planning, community buildings and equalities, diversity and inclusion.

Claire has extensive experience of managing and developing funding programmes and is a proficient bid writer and assessor. In addition she is an accomplished facilitator and trainer.

Drawing on her arts and community development background Claire specialises in using creative and participatory approaches in her work and has a particular interest in the use of social media as a mechanism for engaging people in Impact’s work.

Since the formation of Impact Consultancy Claire has been commissioned to undertake research and consultancy work for national, regional and local organisations. Claire relishes the opportunity to translate what they learn on the ground into clear, sensible policies that work in practice and enjoys the challenges that every new contract brings.